Privacy Policy

Yosemite West Cabins ("we," "us," or "our") operates the website yosemitewestcabins.com and provides vacation rental accommodations at 7240 Yosemite Pkwy and 7240A Yosemite Pkwy, Yosemite West, California. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or make a reservation.

By using our website or booking a stay, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

Information You Provide Directly

• Booking Information: Name, email address, phone number, billing address, payment information (processed securely via our booking engine), number of guests, check-in/check-out dates, and any special requests.
• Communications: Messages, emails, or inquiries you send to us through our contact form, email, or messaging platforms.
• Account Information: If you create an account, username and password.

Information Collected Automatically

• Log Data: IP address, browser type and version, pages visited, time and date of visit, time spent on pages, and referring URLs.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and serve relevant advertising. See our Cookie section below.
• Device Information: Device type, operating system, and browser settings.

Information from Third Parties

• Booking platforms (Airbnb, VRBO, Booking.com) may share guest information with us when you book through those channels.
• Our booking engine provider (Hostaway) processes reservation data on our behalf.
• Google Analytics and Google Ads may provide demographic and interest data about site visitors.

2. How We Use Your Information

We use the information we collect to:

• Process and confirm your reservation and communicate booking details
• Process payments and security deposits
• Send pre-arrival instructions, check-in codes, and property information
• Respond to your inquiries and provide customer support
• Send post-stay follow-up and review requests
• Send promotional offers and marketing communications (with your consent or as permitted by law)
• Improve our website, services, and guest experience
• Comply with legal obligations
• Prevent fraud and ensure the security of our properties
• Run Google Ads campaigns targeting relevant audiences

3. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for the website and booking engine to function properly.
• Analytics Cookies: Google Analytics helps us understand how visitors interact with our website. Data is aggregated and anonymized. You can opt out via Google Analytics Opt-out Browser Add-on.
• Advertising Cookies: Google Ads cookies allow us to serve relevant ads to people who have visited our website and to track ad conversions. You can manage preferences at Google Ads Settings.
• Preference Cookies: Remember your settings and preferences for future visits.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Hostaway (booking engine and property management), Stripe or similar payment processors, Google (Analytics and Ads), email marketing providers, and cleaning/maintenance teams as needed to prepare your accommodation.
• Legal Requirements: When required by law, legal process, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
• Safety: To protect the safety of guests, our properties, or the public.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and financial records are typically retained for 7 years for tax and accounting purposes. Marketing preferences are retained until you opt out.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in emails, or by contacting us directly.
• California Residents (CCPA): California residents have additional rights under the California Consumer Privacy Act. You may request to know, delete, or opt out of the sale of your personal information. We do not sell personal information.

To exercise any of these rights, please contact us using the information below.

7. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Payment information is processed through PCI-DSS compliant processors and is never stored on our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites (such as Airbnb, VRBO, Google Maps, Yosemite National Park website). We are not responsible for the privacy practices or content of these sites and encourage you to review their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.